Frequently Asked Questions
Discover everything you need to know about our handcrafted Italian jewelry.
Where is Marco Bicego jewelry manufactured?
Every piece of Marco Bicego jewelry is handcrafted in our atelier in Trissino, Italy, using traditional techniques like the 'bulino' engraving and hand-twisted coil.
What materials are used in your collections?
We exclusively use 18k gold and carefully selected natural gemstones. Our gold is hand-engraved to create the signature organic texture that defines our brand.
What is your shipping policy for high-value items?
We offer complimentary insured shipping on all orders. Each shipment requires an adult signature upon delivery to ensure your luxury purchase arrives safely.
Can I return a piece of jewelry if it's not right for me?
Yes, we accept returns within 30 days of purchase, provided the item is in its original, unworn condition with all security tags and packaging intact.
How should I care for my 18k gold jewelry?
To maintain the finish, clean your jewelry with a soft brush and mild soapy water. Avoid contact with harsh chemicals, perfumes, or abrasive surfaces that could damage the hand-engraved texture.
Do you offer a warranty on your jewelry?
Marco Bicego provides a limited lifetime warranty against manufacturing defects. This does not cover normal wear and tear or damage caused by improper handling.